The decanter set was everything I hoped for. The weight of the decanter as well as the glasses are very impressive, and the monogram made it more personal. Perfect Christmas present.
Great prices! Excellent products that made great gifts. Shipping was very fast and the gift wrapping was very professional. I would recommend crystallize online.com!
Etched glasses and decanter arrived safe and sound. They really look nice and the crystal is substantial. They will be a cherished memory for our retiring coworker. Thanks for the quick turnaround and careful work. Definitely know who to use for future work like this.
Hi Scott. I came into our Sydney office today to find that it had already arrived, and completely intact. It’s brilliant, just what I wanted and as it’s a Christmas present for my eldest daughter, she will be so stoked!! Thank you very much for your great assistance and a brilliant product.
Thank you! I have ordered from Crystalize almost every time I need to send a men's gift. I always get a great response from the recipient. Thanks again.
Hi again Bonnie, I just wanted to write to say how thrilled I am with the result. Thank you so much!
The coasters arrived this past week and look fantastic! Thanks so much.
Product shipped timely and was in excellent condition when it arrived. I've enjoyed using the mouthwash dispenser that I purchased.
When I contacted the company regarding my purchase order, I received very prompt and professional assistance placing the order for an additional product based on the needs of my unit. The customer service team were very knowledgeable and assisted us in completing our order very quickly to receive it prior to our date for presentation.
Thanks so much Bonnie!!! I'm not used to customer service like this! My experience with Crystalize has been amazing! I am very excited to give the gifts to my groomsmen!
WONDERFUL product and customer service. The product was engraved and was very nicely done. The product was top quality and when emailing in regards to ensuring it would get here in time, the response was quick. The product arrvied within 2 days of ordering!! Again, wonderful on all accounts.
I placed an order for whiskey glasses that were a gift for my boss. I called crystalizeonline to make certain there was enough time to have them engraved and delivered in time for the party. The person I spoke to was very knowledgeable and helpful. She said the items were in stock and would definitely be delivered in time. Customer Service was excellent and I would definitely order from crystalizeonline again.
I ordered Waterford wineglasses for an engagement present for someone that lives 3000 miles away. It was so easy with Crystalizeonline.com. The couple that received the glasses just loved them. Would recommend and have recommended this company to my friends.
The glasses are just beautiful and husband thought they were the perfect gift for his 60th birthday. They make any beer taste better. Thank you so much
Scott, Got your voice mail. Thank you SO much – your help and patience is much, much appreciated. In this time of year when customer service seems to be more of a nightmare than anything, it is nice to know that some people still get it right. Enjoy the holidays, expect more business from me in the future!
We ordered the Pewter Decanter Labels. Very, very pleased and happy with the quality as well as the service received when we had to order one additional label. Packages were well packed and arrived quickly. Highly recommend "Crystalize" and we will purchase from them again in the future.
Scott - thank you so much. You've saved the day and the piece looks lovely. Pleasure dealing with you.
Scott, My son got his decanter set yesterday and is thrilled with it. I just wanted to drop you a note and say thanks for the great product and the service. You went over and above and it is very much appreciated. We will for sure use your co. again - and will refer to as many of our friends as possible. Thanks again for your help.
Scott, second time using you guys. Best company idea ever! My old man only drinks scotch from your custom glasses I got him last year!
We were very happy with our merchandise. It was exactly what it looked like online and it is heavy. We are very proud to show it to everybody.It looks beautiful on our decanters. The design is gorgeous. It also was delivered on time like we were told. So now we have someone we may be buying from in the future.
I just received the decanter gift set I ordered for my boyfriend's Christmas present. I could not be more pleased! The package arrived within the week that I ordered it (even with promotional free shipping!) and the quality is remarkable! I was a little worried about buying crystal over the internet, but the product was very well packaged and secure. Thank you for not only providing me with a flawless product, but also getting it to me safely! I look forward to doing business with Crystalize in the future!
I made an error on my engraving order and the staff was excellent about changing it with no extra hassle.
"I recently ordered two Glencairn glasses, which you engraved, as a gift for my boyfriend. I just wanted to say thank you so much for your quick and excellent service. The glasses themselves are gorgeous and the beautiful engraving you did transformed them into the perfect personalized gift. He was incredibly pleased with them. This was the first order I have placed with you, and I'll definitely be a repeat customer. Again, thank you so much for amazing customer service!"
"Dear Scott, True to your word, the decanter set arrived today and it looks beautiful!! I was happy to see that you were able to get the accent mark in the word Sláinte – Good for you! Thats what I call SERVICE!! Thank you so much! Have a great day and thank you for an excellent shopping experience with Crystalize!"
"The personalized whiskey decanter set that I order is gorgeous! Thank you for beautiful items and quick turnaround time."
"Purchased decanter label set. Quality was much better than I expected. Delivery was faster than I expected also. will definately do business with this seller again."
"I just wanted to say thank you for all of your assistance. The engraving on the decanter and glasses was beautiful and we received it in time for the party. The lieutenant loved the set as well. I will definitely be recommending your site to anyone who expresses interest in great quality engraved glass. Thank you again!"
"Just wanted to share that the Decanter Set arrived today and looks great! Thanks to you and your staff for the quick turn around and great work! I’ll keep your company in mind for future events."
"Great website and great customer service. I will definitely use the website again."
Scott -- they are BEAUTIFUL! Thanks again -- I know the recipients are going to love these decanters!
Thank you for the way this was handled, the flutes arrived a week or so ago and they are beautiful. They are a wedding shower gift for my Godchild and I wanted them to be from Ireland to remind her of our roots.
Scott, I received them and they look magnificent. Well done! I will call on you for future work and also recommend you to others.Kind regards
Hi Scott,I received the engraved wine glasses just to my specifications and I can't be any happier. Please pass on my thanks to everyone who helped make this happen.I'm sure my son and future daughter-in-law will treasure these forever. Best Regards
I opened my Father's Day gift early, it is terrific! These glasses are a wonderful way to enjoy a fine beer, and each time I see the "Dad" beautifully engraved onto the beautiful crystal I'll think of my son. You guys do great work.
Scott, THANK YOU for solving the problem. You certainly saved the day! When we got back from the graduation, the baby sitter had unwrapped the package and had it ready for the graduate. You will have more of our business
to whom it may concern - it was such a pleasure doing business with your company. can't wait to see the glasses.thank you so much.
Scott, they are perfect. - Thanks so much!
I just wanted to tell you that not only was I blown away that this was delivered to me in less than 48 hours, but the quality is beautiful. I needed a nice house gift and I know that they will be blown away by our thoughtfulness as this looks really impressive. Thank you again!
Your customer service is superb.Thanks Again,
Thanks for working miracles Scott. It has been a pleasure doing business with you. I received the order today, just in time for the event tonight. Thank you so much for your professionalism and outstanding support. The decanter set looks great. Scott, I greatly appreciate your efforts in resolving my problem.
Scott -Wanted to let you know that I received the first glass (JEH) today. Absolutely beautiful!!! Exactly as I had hoped it would look. And, really impressive turnaround time!!! Looking forward to receiving the second glass in a few days.My brothers are going to love them! Thanks again.
There was an issue with shipping to Canada. I phoned after hours and left a voicemail. My call was promptly returned the next day and the issue had been cleared up. I was able to place my order and it arrived on-time. Great customer service, great turnaround time. I'm quite satisfied
I just wanted to let you know how pleased we are with your work! My son and his fiance loved the ice bucket and wine glasses we ordered for them. Also, I gave my husband two engraved martini glasses which look really nice. Your quick service and nice work will definitely have me recommend your website to all my friends and family. Thank you,
Everything about my order was top notch A-1. Great quality, great price, excellant customer service. Pleasure doing business with them.
You Rock, Scott! Thank you so much for all your help!
Crystalizeonline was great to work with. After I submitted my order I had second thoughts on the engraving. I sent an email and they got back to me and even suggested a better idea. I definitely will be ordering more glasses from Crystalizeonline.com
IMMEDIATE SERVICE FAST DELIVERY PERFECT PACKING!!!!
I received my crystal decanter set Friday afternoon just in time for Sunday, I just wanted to say thank you so much for all your help, It was so beautiful and everything was perfect. Thanks again,
I received the decanters yesterday and I am very happy with them.Thank you for such a fast turn around! Very impressive.
I was pleasantly surprised with the speed and accuracy of my order. It arrived before the due date in perfect condition.
Super! A pleasure doing business with real professionals!
I received my order, Ravenscroft Ballon Cognac Glasses. Thank you very much. This is the first time I have dealt with this company. I am very satisfied. I look forward to doing business with you again
This merchant is superb! Excellent service and communication is top notch! I highly recommend this merchant! The engraved martini glasses I ordered are just beautiful!!
Everything went very well...quality of product is great, shipping was fast! Thanks!
Thank you for the fantastic wine glasses, fast delivery and easy shopping experience. Please keep my e-mail on file if you have sales or promotions in the future. Thanks
I just received my order and I wanted to tell you how impressed I am. The shipping was incredibly fast and the product is beautiful. My husband will love this christmas gift.I will definitely be ordering from you again, and telling my friends. Thank You.
A top notch merchant. All engraved pieces arrived flawlessly and within a week of order placement. Kudos to all at Crystalizeonline.com.
This company is FANTASTIC! We needed a last minute wedding gift by Christmas eve to welcome my father-in-law's new wife into the family. The engraved crystal glasses fit the bill perfectly! They were engraved and shipped in a day. I phoned the company because I was concerned they wouldn't make it in time, but they assured me they would-- and that I did not have to pay extra for speedier shipping. Beautifully packaged. Fabulous! Thank you crystalizeonline.com!
I am a new and happy customer of Crystalize! I bought a set of scotch tumblers (hard to find)for my husbands birthday. His birthday isn't for a little while, but I know he will love them. I was very impressed on the speedy delivery and the perfect condtion that they arrived in! Also, the customer service was polite and they answered all of my questions. We will be ordering more in the future. Thank you for a fantastic product and website. Cheers from Canada!
Thank you so much for your responsive customer service. I just love your company. I really appreciate it!
Great job again guys! Many thanks. Take care and I'll look fwd to next years order being 2x the size. :) cheers
I'm very pleased and recommend Crystalizeonline very highly for their engraved glassware. The web site is easy to navigate. They got back to me quickly when I had a question about the delivery schedule. The package arrived on time, carefully gift-wrapped and cushioned. And even when my mom took off the wrapping paper, the wine glasses were carefully packed in a Riedel box. When she took them out and saw her first initial engraved on them in that elegant script, she was surprised and delighted. The full effect of an engraved initial on beautiful Riedel crystal is lovely, and the Riedel design really does make the wine taste better. Even nicer than I expected. Thank you!!
I loved my order of hang tags for my decantors of brandy etc. They are very high quality much nicer then I expected. I purchaed them for a gift and myself. The person who received them as a gift just loved them. They had other ones from years ago, and these are much nicer then them. I love them and would recomend this company and will purchase more things in the furture.
Beautiful products and speeding shipping. I recommend this merchant highly.
Excellent personalized customer service! This was the second order we had with this company, largely a result of the great experience we had with the first order. The shipping is fast and the quality of the items was exactly, if not better, than we anticipated. We did have an issue with the second order shipment (not the company issue) and Scott was very proactive with getting with the shipper and having a new shipment out to us almost immediately. We will absolutely recommend the company and expect to continue to order gifts and items in the future
I just wanted to say how pleased I am with my order! I have never ordered anything from this website before and I will def. recommend you to all my friends! I purchased a Whiskey Decatur set for my fiancé's wedding gift. I have to say I was more than pleased.. it is perfect! The engraving is exactly how it previewed on the website and it looks great! I can't wait to give it to him! Thank you so much!
Bonnie,Thank you soooo much!! i really appreciate you getting it out in such a timely manner. I will certainly remember that and will think to order from crystalize again :) Have a wonderful weekend!
The decanter set looks GREAT! Thank you so much for all of your help. I may be ordering more after the folks at our convention see this set.
Again, I am delivered with the WOW factor from your company! The glasses arrived about a day and a half after we ordered them and as usual, are beautiful and exactly what we envisioned. This excellence seems to be the standard for your company as we have ordered multiple times now from your company. I wish my company would be able to deliver the same level of service that your company does
Hi Bonnie, Just received the wine glasses......Great packaging......Glasses are very nice and in excellent condition. Thank you.
I just wanted to send an email to at least acknowledge your staff and service. Thank you for an absolutely beautiful product that came much faster than I expected. The details were perfect and it was exactly what I wanted. I will definitely order from your company in the future and highly recommend your service to all of my friends!
I received appropriate info about the object(s) by a quick phone call. The item was exactly what I had looked all over locally (with no success). Objects arrived in a timely manner @ a price far superior to the antique option (only availability from other sources). Objects were of good quality & suit my decor. I will try site again if I have a similar need.
Great on-line shopping experience. My order has been delivered and everything is perfect and BEAUTIFUL!
I am hugely impressed, both with the stunning decanters themselves and with your amazing customer service. Clearly you take pride in your work and you uphold your commitments. You sell great products, package them carefully, ship faster than lightening, and if there's a problem you fix it immediately. I am completely satisfied, and I would highly recommend Crystal*ize to anyone who wants beautiful glassware from an ethical company.
I just received my decanter and I have to tell you it is AMAZING!!!! I called dozens of places and they all said the West Point Crest was too intricate form them to engrave. You guys did a great job!!! This is the perfect wedding gift for my fiance. Thanks again
Great place for on line shopping!! I will remain a customer and purchase gifts when needed.
The second decanter arrived yesterday and was in great shape. I just wanted to express my satisfaction with the product and with the quick response I received from your team. Thank you!
Thank you so much for this confirmation, and for expediting this order. I will definitely shop with you again!
I just received my order wanted you to know it has exceeded my expectations.. Thank you for the wonderful job, service and product. I can’t wait to see my partners expression. I expect we will use your services in the future…Thanks again
The value of the order I placed was great. I reviewed quite a few similar items at various online websites and this was by far the best. Delivery was on schedule and everything arrived in perfect condition. My sister and her husband were delighted with the engraved ice bucket and matching glassware.
Hi Scott, Just wanted you to know I received my Beer Mug and it's just beautiful my Grandaughter Candace is going to love it .............. and you guys are so fast ........no three weeks waiting for my check to go through - thank you for that ......... I will be back for more items.
Scott,Thanks for all of your help - the set has arrived and looks great. Terrrific job.
I was very happy with the ease, promptness, beautifully gift wrapped and the secure packaging. Thanx for this wonderful experience since it is the 2nd time only that I have ordered ANYTHING on line. (The first time was thru you as well)
I researched this item on line and found this to be basically the only company that offered this product -thus I cannot say whether I receive a good price. Everything else concerning this transaction was excellent, and I would consider using them again in the future
Bonnie, This is to confirm that I received the decanter set last week. THANK YOU…it was awesome and I showed our Change of Command Committee and they loved it as well. We are going to present the gift to our Commanding Officer in July….I know he’s going really appreciate it!
Thank you so much! Now that is personal service. " - Now I know why this is my second order with your company.
Thanks so much for the tumblers and for the patience in walking me through the order. Everyone loved them and were impressed with the turnaround.
Absolutely love the glasses...we'll definitely order from you again!!!
We have been more than pleased with crystalizeonline.com. The merchandise is as advertised and the delivery is done in a very timely fashion which is a real plus in today's world. We will continue to use their site into the future.
Scott - I purchased a whiskey decanter for my husband when he winged from flight school and he loved it! This place is absolutely awesome and their customer service make you feel like it's a mom/pop shop. They helped me with my custom order, and since I was on a super time crunch, they engraved the order the very same day and shipped it out first thing the next morning getting the gift to me in 4 days. Overall, I was very impressed and will certainly use Crystalize in the future.
I ordered this set, with three initial etching using the online order procedure. I was amazed to see that the order shipped the same day. The decanter set has arrived and meets all expectations. I highly recommend Ravenscroft Crystal and Crystalizeonline's handling of the custom enhancements.
Scott,Thanks again, Your customer service and attitude have been excellent. I would highly recommend you and your company to anyone else shopping for crystal. Thanks for the personal touch and attention to my order.
Wow! It has been awesome doing business with you! Thank you very much! I will pass along the good word about your business! Thank you!
Thank You for the outstanding service look forward to future purchases.
PFC Carl SFC Weaver
Hello Scott,Received the decanter yesterday and it looks great! Thanks so much for the quick turnaround. A real nice pleasure doing business with you!Thank you~
Scott, I just wanted to let you know the champagne flutes and whiskey glasses came out great. We were very pleased with the work, thrilled even, thanks for getting them out so fast. Happy holidays to you and your family.
Wow, You are awesome. I was worried about receiving it for Christmas. Thanks again.
You Guys Rock!" - I wanted to let you know I received a decanter set I purchased for my husbands 30th birthday. It's beautiful! Everything was perfect especially the engraving! Thank you so much and also thank you for shipping to Hawaii. Not a lot of places do :)
I just wanted to say that I got the decanter set last night and I could NOT be happier. It's even more beautiful than it looked online. I'm so excited to give it to my boyfriend for our anniversary. Thank you so much for your great service and the fast turnaround (especially given the state of the weather in CT!). Thanks again, I'm so happy to have done business with you and will be happy to recommend you to others in the future.
Thank you very much for your kindness and wonderful assistance! The gift was perfect.
The merchandise is lovely and everything I expected, according to the merchant's description. I received the merchandise quickly and in excellent condition.
I recently bought a decanter set from crystalizeonline.com. The set is beautiful, it was shipped two days after I ordered even with the personalized engraving and was at my door step two days later. A great internet purchase is one which works flawlessly, and this one did. I can highly recommend this place, their products are high quality, well worth the money, and they ship very fast. What more could you want.
Thanks so much, Bonnie. And we are so very pleased with the glasses we received. Beautiful presentation!
I really appreciate your help, you went above and beyond in a time where customer service is rarely present, especially from an online business.Thank you.
Scott, I received the glasses today. I'm very pleased! They look great! I know my parents will love them. Thank you for all you help through this process. Thank you very much.
My order was received yesterday afternoon and in great shape due to the packaging. The engraving was excellent, the crystal rang true as expected and even the Grey Goose tasted better than ever.Will definitely recommend you to others and will be back shopping with you as the need arises.
Custom engraved glasses and decanter were shipping quickly and arrived completely intact. Set looks wonderful. Thank you!
Thank you all for your great work. You've won my business for good - product arrived today in great shape, absolutely love it. I'll be in contact in the future for more work! Thank you again.
The decanter and glass set I purchased with the custom engraving were absolutely beautiful! They looked nice online but I was so impressed and happy when I opened the boxes. I highly recommend using this company for any personalized glassware you may want to purchse!
Thank you for the exceptional service. I was amazed at getting my order in 36 hours. I was happy with the product and the engraving. I will keep you in mind for future gift shopping.
Ya'll are so AWESOME!!! I'm gonna recommend you to everyone I know!!!!
We needed a last minute wedding gift and Crystalize came through quickly and easily. Fantastic service and quality items! I'd order from them again in a second.
We received our order and just want to extend a special thanks to you for this beautiful product. It is fabulous and arrived on time as you promised. Thanks again.
The order arrived today! Thank you so much it looks really awesome! I definitely will be recommending you to everyone we know!
Amazing Service. The Decanter was delivered overnight with ground shipping and is beautiful. I will definitely use your company again and also recommend to others. Thank you again!
Hi....I just wanted you to know I received the new mouthwash decanter and it's perfect! I will be ordering more in the very near future. Thank you so much for such great customer service. One couldn't expect any better! You're awesome. Wishes for a great future.