Frequently Asked Questions

What are the most popular fonts?
Old English is the most popular single initial font selected for Groomsmen gifts and Elegance is the most popular for single initials on stemware. Contemporary is the most requested for the three initial monograms. Check out all the fonts on our Complete Font Library.

What font can I use for wording?
Script is the only font available for wording.

If I want a couples' name on one line and the date of the wedding on the second, how do I input this?
Type in the couple names, then type in a break using the / key, then type in the date. Here is an example: Scott & Holly/December 19, 1987.

Can I get it here by Thursday using ground shipping?
It all depends on where you are. Go to our Shipping Page and type in zip code 06877 into the UPS Ground transit time CLICK HERE. This will give you estimated ground transit time in days. UPS 2nd Day and Next Day Air are also available. But remember, it takes us up to 3 days to process and engrave your order before it is shipped.

If I order something today and select Next Day Air will I get it tomorrow?
Probably not. We usually ship item within 3 business days of receiving the order. Selecting Next Day only expedites the shipping, not the order processing. If you really need it fast, please feel free to call us (866.495.4521) and we will do everything we can to help you meet your deadline.

I am on a product page and love the piece but can't find the ADD TO CART button. What's up?
We will remove the ADD TO CART button if the item is out of stock without a known delivery date.

We are having a Corporate event and we would like our logo on some glasses. How do we go about this?
Send us an email that explains which glass you are considering and how many. Send the logo as an attachment in either a vectored art, EPS format or a high resolution .jpeg (300 pixel per square inch) or better. We offer volume discounts but do have a small one time charge for the logo setup.

Due you ship to Canada and how long does it take?
We are pleased to ship to Canada using the United States Postal Service. Due to the requirement to clear customs and pay duty, we do not post the shipping charges as they frequently change. The average cost is about $35 and shipping takes on average between 7 and 10 business days. Please feel free to give our customer service representative a call and we give you a quote. 866.495.4521

I only have 2 intials, no middle name, can I get a decanter engraved with just 2 letters?
Yes you can. Select your font and in the engraving box, just put the two letters you would like. You can select any of the monogram option, we will know what you mean.Both letters will be the same size. Example: SN